It's A Max Stack Labs Product T.C. 17/3478, 1st floor, Relcon Plaza Opposite LIC, Pattom, Thiruvananthapuram
At POIVAA, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website. Please read this policy carefully to understand our practices regarding your data.
1. Acceptance of Terms
By accessing or using our website and mobile application, you agree to comply with these Terms and Conditions, as well as any applicable laws and regulations. If you do not agree with these terms, please do not use our services.
2. Eligibility
You must be at least 18 years old to use our website or book any tours. By agreeing to these terms, you confirm that you are of legal age to form a binding contract.
3. Services Offered
By accessing or using our website and mobile application, you agree to comply with these Terms and Conditions, as well as any applicable laws and regulations. If you do not agree with these terms, please do not use our services.
4. Payment Terms
Payment Methods: We accept various payment methods such as credit/debit cards, digital wallets, or other payment gateways as specified on our platform.
Payment Timing: Full payment must be made at the time of booking to secure your reservation.
Currency: All payments are processed in [Insert Currency].
Failed Payments: If a payment fails for any reason, your booking may be canceled or delayed until payment is successfully processed.
5. Delivery of Services
Booking Confirmation: After you complete your booking and payment, you will receive a confirmation email with details about your tour.
Tour Details: The agency or agent providing the tour will communicate all necessary details, including the meeting location, time, and any additional requirements. POIVAA is not responsible for any changes made by the agency or agent after booking.
6. Cancellation and Refunds
Please refer to our Cancellation and Refund Policy for information regarding cancellations, refunds, and the specific terms that apply to each tour.
7. Warranties and Liabilities
No Warranty: The tours and services provided through POIVAA are offered by third-party agencies and agents, and as such, POIVAA does not provide any warranties regarding the quality, safety, or legality of these services.
Limitation of Liability: POIVAA is not responsible for any personal injury, loss, or damage incurred during a tour. We act solely as a booking platform and are not liable for any issues that arise between users and tour providers.
User Responsibility: Users are responsible for ensuring that they meet all requirements for the tours they book, including any health, travel, or legal conditions specified by the tour provider.
8. Returns and Cancellations
For details on returns or cancellations, please refer to our Cancellation and Refund Policy. Refunds and cancellations depend on the specific terms set by the agency or agent managing the booking.
9. Dispute Resolution
Governing Law: These Terms and Conditions are governed by the laws of Kerala Jurisdiction.
Informal Resolution: In case of any disputes or issues regarding your booking or the services provided, please contact us first. We will make every effort to resolve the matter amicably.
Binding Arbitration: If disputes cannot be resolved informally, you agree to submit the matter to binding arbitration in [Insert Location] in accordance with the rules of the [Insert Arbitration Body]. Any decision made by the arbitrator will be final and binding on all parties.
10. Intellectual Property
All content, designs, logos, and trademarks on the POIVAA website and app are the property of POIVAA or its licensors. Unauthorized use of any content is prohibited.
11. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of the site and services after changes are made will constitute acceptance of the new terms.
12. User Accounts
Registration: You may need to create an account to access certain features of the website. You are responsible for maintaining the confidentiality of your account information.
Account Suspension: We reserve the right to suspend or terminate user accounts if any fraudulent, abusive, or illegal activity is detected.
13. Privacy Policy
Your use of our services is also governed by our Privacy Policy which explains how we collect, use, and protect your personal information.