Cancellation Policy

Welcome to POIVAA! By using our website and services, you agree to the following terms and conditions. Please read them carefully before using the site or purchasing any products or services.

1. Cancellation Policy

Cancellations of tour bookings are subject to the specific policies of the agency or agent managing the tour. Each tour may have different cancellation terms, which will be clearly displayed at the time of booking.

• Agency/Agent-Specific Policies: The cancellation terms, such as whether cancellations are allowed and potential charges, depend entirely on the individual agency or agent. Some may offer full or partial refunds, while others may have non-refundable bookings.
• Please ensure you read and understand the cancellation policy of each tour before confirming your booking.

2. Refund Policy

Refund eligibility is determined by the cancellation policy of the agency or agent responsible for the tour. Refunds may be issued based on the following:

• Full Refund: Some agencies or agents may offer a full refund if you cancel within their specified guidelines.
• Partial Refund: In other cases, only a partial refund may be available, depending on how close to the tour date you cancel.
• Non-Refundable Tours: Some tours are non-refundable once booked. This will be clearly stated before booking.

Please review the refund terms for each tour carefully.

3. Cancellation by Agency or Agent

If the agency or agent cancels the tour for any reason, you will typically be entitled to a full refund. In some cases, a rescheduling option may be offered, depending on the availability and policy of the agency or agent.

4. Non-Refundable Charges

Certain fees, such as service charges or third-party costs (e.g., processing fees), may not be refundable, regardless of the agency or agent's cancellation terms.

5. How to Cancel a Booking

To cancel your booking:

• Log in to your POIVAA account and visit the “My Bookings” section.
• Follow the cancellation instructions provided for your specific tour.
• You may also contact our customer support for assistance with cancellations.

6. Processing Refunds

Refunds will be processed in accordance with the agency or agent’s policies. Once a cancellation request is submitted and approved, it may take up to 7-10 business days for the refund to be processed. The time for the refund to reflect in your account may vary based on your payment method.

7. No-Show Policy

If you fail to attend a scheduled tour without prior cancellation, you may not be eligible for any refund. This will depend on the specific no-show policy of the agency or agent.

8. Changes to the Cancellation and Refund Policy

We reserve the right to change the terms of this Cancellation and Refund Policy at any time. Please review this page periodically for updates.

9. Contact Us

If you have any questions regarding this Cancellation and Refund Policy, feel free to contact us at: ops@poivaa.com